IT Platform Support
Description
Managed Support
Managed IT Support is offered, which is inclusive of Platform Support.
Account Manager - 6 meetings over the year, bi monthly frequency, lasting approximately 1 hour & point of contact for general enquiries and advice not covered by support.
Agenda - Bowe Performance, HW, network, backup, security, resilience, data protection, directors responsibilities, recommendations, AOB.
Remote support and help to each desktop, via the internet.
Engineer on-site for monthly visit. On-site support included, which is at the discretion of BDA engineering if remote support cannot resolve an issue. (Included onsite visits are for head office only - Remote support is included for satellite offices).
Microsoft Office Application Support - Word, Excel, PowerPoint, Outlook, etc...
Logging and Monitoring tools for server(s), PCs & Portables with reporting.
Broadband, Internet and e-mail monitoring.
Daily backup checks.
Annual Audit is included.
Four hourly onsite staff training sessions for general IT. Training agenda will be agreed prior to visit.
Managed support is aimed at providing a more pro-active service, where many issues can be spotted in advance and can be rectified, or notified for action.
Managed support replaces standard support, it is not an add-on.
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Testimonials
“The introduction of BaPS has greatly improved the efficiency of the business. We can handle customer’s enquiries quicker and more efficiently, produce production figures accurately and on time.” - Luke Evans Bakery
Luke Evans Bakery
"Bowe Digital has provided us with a bespoke ordering system that has really enabled us to run our production efficiently. It is simple to use and best of all it works exactly how we need it to." - Theresa at Flourish Bakery
Theresa at Flourish Bakery
