For the first time ever, our whole office is working from home and it seems to be one of the busiest periods for us right now. All of the systems we have put in place, the extra staff we have employed, and the processes we follow have certainly made the transition a lot less daunting.
Working through Teams on Microsoft Office 365 is certainly something a lot of our customers know about, but we also practice what we preach too and use it every single day. It has become invaluable for streamlining communication between the teams at a challenging time like this.
Note: If you’d like more information on Teams and Microsoft Office 365 please get in touch.
The steady flow of tickets that are flowing through our newly polished ticket system are being picked off by our first line support before escalating to second line support. We hope the service we are providing is meeting our customers high standards at this challenging time for all businesses.
Its worth reminding everyone that tickets coming into firstname.lastname@example.org or on the telephone at 0191 214 1750 will be collected by the first available engineer.
If there is anything we can advise on with regards to your IT systems please don’t hesitate to get in touch.
We look forward to helping all of our customers in any way we can.