IT Support

Whether you need hardware, software, IT support services, networking, or phone systems, we will provide you with the best solution for your requirements and ambitions.

Professional Support

Our professional support is bespoke to each company. We can act as your own outsourced IT department or work alongside your existing internal team. We work across a wide variety of industry’s, from small businesses to large corporate organisations, we are certain that we can provide the best IT solutions for you and your business.

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Backup & Disaster Recovery

Onsite and in the cloud

Our partnership with Datto and N-Able Cove data recovery allows us to provide a comprehensive data recovery solution at affordable prices for all businesses. Whether that be an onsite server or your cloud data we have the tools to provide you with the peace of mind that your data is securely backed up.

50% of small to medium businesses have no backup or disaster recovery plan. Of those who do half implemented a plan following an outage or loss and only 28% have actually tested their plan. The average small to medium business experiences six outages per year from cyber-attacks, power outages, hardware failure and accidental deletion.

We have the experience, tools and personal touch to make us a great partner for your data protection needs.

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We understand that having the correct equipment is essential. We have in depth knowledge and a wealth of experience to draw on when choosing the best hardware for your business. We also advise which new hardware will work best with your current equipment.

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Training is an important and integral part of the service which we offer to our current and prospective customers. We provide training on all of our software products including BAPS, Microsoft and bespoke offerings. Training is offered to ensure that the end user is capable of using their chosen product to its full potential, minimising the need for “support” calls, which are in fact often a training need.

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VoIP (Voice Over Internet Protocol)

VoIP, also known as Hosted Telephony, refers to the idea of making calls over the internet as data rather than a traditional analogue phone system. By switching your business to a Hosted Telephony system, you’ll find that call costs will be considerably reduced.

Unlike traditional phone systems, VoIP allows users to make international calls without the almost extortionate rates non-VoIP users would receive. With calls moving as data, a business using Packnet would be able to get free calls between employees in different countries. In addition to that, calling VoIP-to-VoIP is becoming the more cost-effective option since charges are very straightforward. This is due to VoIP users not having to rely on a fixed monthly fee, unlike traditional phone users.

With us as your provider, your company will also spend less on upkeep and infrastructure.

Work from home with VOIP telephones and apps

Another great point of a VoIP system is its flexibility. With VoIP, you can do a lot more than you could with an analogue phone system, from seamlessly adapting to a growing or shrinking business to a change in office location.  You could have each employee at home using their own internet and all be on the same VOIP system.

Let’s say you want to change the geographic area code of your business number? Well, with VoIP you can easily change the area code of your number since VoIP is not geographically dependent. In addition, if you move premises all you need to do is take your phone with you and plug it in.

Interested to know more?

Get in touch and contact us here and we will be to talk to you about your current situation and what we could do to help give your business the absolute flexibility that VOIP provides.

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