Proactive IT Support

Your IT systems are crucial to the running of your business, so it makes sense to ensure those systems run smoothly with good IT Support.

Even when you don’t need us, our proactive monitoring software is monitoring the performance of your System. If it spots a fault, it fixes it and if it can’t, it raises a ticket which will be picked up and actioned by one of our engineers.

Bowe recognises that all businesses are different and therefore we offer a choice of IT support. We have our IT Support Professional or IT Support Standard. Both types of support are priced per workstation and per server, with monthly payments available.

Supporting your business

Our IT Support can save you time and protect your reputation. Our Support is bespoke to each business, there are rarely 2 businesses the same, using different systems and software. We take the time to get to know your business systems and your business. We can be your own outsourced IT department or work alongside your existing team.

We work with different sizes of businesses across many sectors from micro businesses to large corporate organisations.

We know that we can provide the best support for your business and provide solutions to keep your business safe and help your business grow.
We would always recommend a face to face meeting so you can get to know us, and we can learn more about your business. Contact us to arrange an initial meeting.

Our IT support packages

ServiceIT Support ProfessionalIT Support Standard
Initial Audit of Network and Infrastructure
Onsite SupportChargeable 
Telephone Support
Remote dial in Support
Webroot AntivirusChargeable
Pro- active Device and Server Monitoring
Named Account Manager
Account Manager meetings- 3/6/12 monthlyAnnually
Quarterly ReportsChargeable
Managed updates for Servers and computers
Installation and configuration of hardware(replacement)
Ability to see trends of issues of hardware (by user)
Product Webinars/seminars invitations

Our process

Once you have decided which support you want this is our process to bring you onboard; 

  • We begin by assessing your current IT infrastructure, hardware, and operating systems
  • We build a clear analysis of your business processes as well as potential risks
  • We get to know your business in depth, including your expectations and your budget to get a better understanding of what works for you
  • We proactively monitor your systems to prevent data loss and downtime from occurring, instead of reacting to problems
  • You will avoid expensive on-site fees while receiving faster support*. Our remote monitoring system enables us to access and repair most network and computer support issues right from our office
  • You will finally put a stop to annoying spam, pop-ups, and spyware taking over your computer and your network. (additional software products may be necessary)
  • We will build up process, and documentation relating to your network
  • Passwords and credentials will be centrally managed
  • You will gain incredible peace of mind. We will make sure everything pertaining to your network security and reliability is handled so you don’t have to worry about it
  • We will look after your system so you can get on with growing your business

Have a look at our client case studies to see the types of clients we work with but also what they have to say about us.

*= with our IT Support Professional

IT Support from Bowe, fast friendly and there when you need us.

Get in touch today!