Fast, Friendly & There When You Need Us
We appreciate that each business has its own particular IT needs and we therefore offer two different IT support solutions for our clients; Professional and Standard. Which one would be most appropriate and add the most value for your business?
Professional Support
Our professional support 
is bespoke to each company. We can act as your own outsourced IT department or work alongside your existing internal team. We work with all different types of companies, from cottage businesses to large corporate organisations and we are certain that we can provide the most suitable solution for you. We offer;
- Account Manager to look after your business, including 3 meetings per year lasting at least an hour, to an agenda and a named Relationship Manager for general queries and advice
- Telephone & Remote dial-in support
- On-site support included and is free if unable to rectify the issue by standard telephone or dial-in support
- Microsoft Office application support including Microsoft Excel, Word, PowerPoint and many more
- Logging and monitoring tools for server(s), PC’s and portables with reporting
- Daily back up – monitored on a daily basis, checked & logged for reliability of data recommendations reported back to you
- Annual IT audit
- Four, hourly onsite staff training sessions for IT admin personnel
Standard Support
- Telephone and remote dial in support
- Logging and monitoring tools for server(s), PC’s and portables with reporting
- On site annual health-check
- Contract support rate reduced for on-site support work
- Priority call out given if a site visit is required
Rest assured, however you choose to work with us, you’re in good hands. Leave IT to us and get on with running your business!
Call us on 0191 214 1750 or email enquiries@bowe.co.uk and find out how our IT support can help your business.
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