Thermal Resources Management is one of the world’s largest manufacturers of Mineral Insulated Cables and is the UK’s only manufacturer of the full range of mineral insulated cable products.
More than fifteen years ago, TRM required ongoing IT support and approached Bowe Digital to provide the solution.
A Trusted IT Partner
We are delighted to have been TRM’s managed servicer provide for more than a decade and to provide the company with our Professional IT Support package.
As TRM’s IT partner, we provide the company with online, remote and onsite support, this flexible approach ensures we are providing responsive and the best suited support solution to each of TRM’s requests and requirements.
Our Professional IT package includes proactive IT support in which our software is constantly monitoring the performance of TRM’s machines and servers. If the software identifies a fault, it fixes it. If it can’t, it raises a ticket with our team of technical engineers who action the ticket. Our proactivity doesn’t end there, we also provide TRM with Webroot Antivirus Protection which protects against threats across email, browsers, files, URLs, ads, and apps, in real time. Our proactive Professional IT Support allows us to ensure TRM’s systems are always performing optimally, addressing issues before they arise and providing TRM with peace of mind.
In addition, we have regular meetings with TRM to stay abreast of the latest company developments and ambitions to ensure they have the best suited and most sophisticated solutions to meet their business needs. We also provide TRM with advanced email protection and hosting of the company’s domains.
“TRM has received excellent service from Bowe Digital for many years while they’ve provided us with IT support as our business has grown and our IT needs have changed considerably over time. The team are always approachable, professional and keen to solve any issues when they arise.”
To find out more about how we can support your business and help meet your IT requirements, call us on 0191 214 1750 or contact us here.